Your Questions Answered
Got questions? We’ve got answers! Browse our FAQs to find everything you need to know about our products and services."
What types of products do you offer?
We offer a wide range of high-quality tech products including home entertainment systems, gaming equipment, audio gear, and drone accessories. Our products are selected to enhance your tech experience and ensure you have the best gear available.
How can I contact customer support?
We’re here to help! Contact us at nextvibetechstore@gmail.com, via our website form, or call 0333 880 2959. We’ll assist you with any questions or concerns.
Can I change or cancel my order after placing it?
Orders can be modified or canceled within 24 hours of purchase. Please contact us as soon as possible to make any changes to your order.
What are your shipping options?
We offer standard shipping on all orders. Orders over £50 qualify for free shipping within the UK and EU. For orders under £50, a flat shipping rate of £4.99 applies.
How long does shipping take?
Standard shipping typically takes 5-7 business days within the UK and EU. Orders are processed within 1-3 business days.
Do you provide tracking information?
Yes, once your order has been dispatched, we will send you an email with tracking information so you can monitor your shipment.
Do you ship internationally?
Currently, we only ship within the UK and the European Union. We do not offer international shipping outside of these regions.
What is your return policy?
Most items can be returned within 30 days of receipt for a full refund or exchange. The product must be in its original condition and packaging.
How do I return an item?
To return an item, please contact our customer support team to obtain a return authorization. Pack the item securely, include your original receipt, and ship it back to us using the provided return address.
Will I be charged for return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. In such cases, we will cover the return shipping costs.
How long does it take to process a return?
Once we receive your returned item, it typically takes 5-7 business days to process your return and issue a refund.